This agreement is a legal contract between you (hereinafter referred to as User) and WebAsyst LLC (hereinafter referred to as Author). The agreement covers all versions and modifications of WebAsyst software distributed by WebAsyst on a for-profit basis.
Author constantly improves the Products; the improvements are based on customers’ requests and Author’s research, development, and marketing data.
Author modifies the Products, including additions, deletions, changes of existing features and/or user interface, at his discretion.
Updated versions of the Products containing patches, bug fixes and modifications of supported functionality are offered to the Users on a free basis.
Author is constantly working on the improvement of the Products, and may release new versions of the Products containing significant enhancements of functionality and new features on a paid basis. The price for updating to the new version of the Products is published on Author's website. User purchases the new version of the Products and installs update at his discretion.
User can download updated versions of the Products from the Customer Center. WebAsyst Installer, the integral part of all WebAsyst Products developed to facilitate installation, enables automatic updates of the Products by downloading the updated components from the Author's server to the User's server.
Registered users receive notifications on updates on the Author's blog or via e-mail. In addition, WebAsyst Installer informs the User of the available updates once they are released and uploaded to the Author's server. Author offers free technical support covering the Product's installation and operation issues via email.
Author makes every reasonable effort to provide every query with a qualified and efficient reply within 24 hours from the moment of the query's reception.
Author provides no support for the issues related to custom tuning and modification of PHP-scripts and HTML/CSS modifications (including modifications of the templates' markup and/or layouts in WebAsyst Shop-Script); nor does Author perform such operations at request from User.
Author does not provide educational services covering the technologies (PHP, HTML, CSS etc.) used in development of Products.
If User modifies the source code of Products, Author does not guarantee compatibility of such modified Products with the updates released and disclaims all obligations related to further support of the modified Products.
Author respects private information of the Users. Any piece of information supplied by the User and stored on the Author's server is not subject to disclosure or transfer to any third party under any conditions, except for the requests issued by law enforcement agencies under applicable legislation or court order.
Email addresses specified at registration are used by the Author only to send messages required to process orders of Users, send notifications on the Products' updates, and advise of any changes in the operation pattern of the Customer Center.
User can unsubscribe from the Author's messages by using the special link present in each message sent by the Author.
Author reserves the right to use the User's IP-address to check the information submitted when purchasing Products.
Since Author supplies non-tangible goods that cannot be returned, a refund will be given only if the Product purchased does not contain features listed at the Author's website, and when Author verifies that such a discrepancy exists.
NOTE: To avoid misunderstanding and confusion, User should carefully read through the chosen Product's User Guide and other support materials published at the Author's website, or contact the support service to receive detailed answers about the Product's properties and features and their adequacy to the User's needs.
Insufficient knowledge, skills, and/or technical resources on the part of a User are NOT reasons for a refund. The list of such insufficient knowledge, skills and technical resources includes, but is not limited to, the following:
Refund can be issued upon receipt of a written claim faxed to WebAsyst within 30 (thirty) running days from the purchase date. The claim must include a formal statement with 1) guarantees by the User not to use the Product in any form and 2) the date when all files received from the Author and related to the product have been deleted.
After 30 (thirty) running days from the purchase date Author will accept no refund claims.
Author will refund only the sum received, without commissions or other charges imposed by banks or other processing entities. Sums paid for installation services are not refunded under any conditions.
Refund takes up to 15 (fifteen) days from the day Author receives the claim and decides positively upon a refund.