Support request writing tips

To make your communication with the WebAsyst support team as fast and efficient as possible, please adhere to the following when sending your support requests.

Note! Use of a personal online account will allow you to conveniently view the list and contents of all sent requests and received replies as well as send new requests, reopen previously closed or cancel irrelevant requests.

Sending a new request

To send a new support request which you have not yet discussed with the support team, use the "Add a new request" button in your online account or the "New message" function in your email client.

Tip: A link to your online account is sent to you after your first request is received by the WebAsyst support team. Save it in your browser bookmarks (favorites) for further use!

Do not reopen closed requests or reply to messages from the support team if they are dedicated to a different subject!

Attaching files to a support request

To illustrate the problem described in your request, accompany it with a screen shot. This will reduce the processing time of your request. Please adhere to the recommendations below when sending files with your support requests:

• The total size of attached files should not exceed 1 MB. Sending larger files in email messages does not comply with the widely accepted norms of email communication. Should you need to send files of a larger size to the WebAsyst support team, please first upload them to a remote server (your own, corporate, or web-hosting server, or to the WebAsyst online services Files or Photos) and add the links to the uploaded files to your message.
• If viewing your file is possible only using paid software, please export it to one of the widely used formats supported by free software (e.g., JPEG, PNG, PDF, RTF, TXT) and send it to the support team.
  

Continuing correspondence on a previously discussed subject

To continue correspondence, use the "Reopen" button in your online account or the "Reply" function in your email client for the last reply which you have received from the support team to the corresponding request.

Do not reply to a message received from the WebAsyst support team if it is dedicated to a different subject! If you cannot find the relevant request in your online account or a reply of the support team to the required request in your email client, then send a new request.

Canceling an irrelevant request

If have found a solution to the problem described in your previous request, use the "Revoke this request" button in your online account or tell the support team about the found solution by sending a message using your email client (please specify the same subject as the subject of your original request).