WebAsyst Issue Tracker — a brief features overview

Adding Issues
While adding an issue you must specify following options:

Priority
Assigned Person
Status (defined by workflow)
Issue Description
File attachments (unlimited)

There is Save and Add Another button which allows you to add multiple issues sequentially. Once issue is added, email notification goes to assigned person.

Organizing issues
Issue list appears grouped by projects and tasks. Inside each task issues are sorted by priority (High, Normal, Low) and date. Issues may have different statuses corresponding to their position in a workflow scheme; e.g., In Progress, Done, To Check, Complete.

Customizing Workflow

You can customize issue routing (workflow) for your projects in full compliance with your business processes.

Workflow is a scheme described by states (In Progress, Done, Complete) and transitions between these states.

For each state you can specify default assignee, allowed transition, color and other options.

Using filters to view only those issues you need
You may have thousands issues in your database. Filters allow you to restrict your active issue list by entries that meet specific conditions, e.g.

Open issues (not completed)
Issues that have been added Today, Last Week, X days ago…
My Issues (created by me or assigned to me)
“Forgotten” issues; which are not moving for a certain period of time etc…

There are several predefined issues included in the standard package; however, you can create new filters and modify existing filters on your own.

Managing issues in a batch mode
You can forward, copy, move or delete multiple issues in batch mode. You must be manager of the project to which you want to copy or move issues. Forwarding or deletions are possible only if it is specified in the workflow scheme.

Issue Statistics
There are multiple statistics reports available. All reports are designed as a cross-table matrix corresponding to certain combinations of parameters. E.g.:

Project vs. Issue Priority
Task vs. Assigned Person
Task vs. Issue Status
etc…

Sample of the Task vs. Issue Status report with a drill-down to detailed issue list: