Make your support service efficient!

A considerably better way to handle customer requests than simply using an email program.

WebAsyst™ Help Desk is an online application for the proper handling of email requests from your customers. It stores all messages in a single queue, displays the entire processing history of each request, ensures correct handling of queries by a team of several persons at one time, provides customers with information about the current status of their requests, and allows you to control the whole process.

WebAsyst Help Desk is a centralized email system for your company.

Receiving requests: email and web forms

WebAsyst Help Desk allows you to receive customer requests by email or via web forms. Number of email boxes and forms is not limited. All new requests are automatically queued in the system — you do not even have to refresh the browser window.

Single storage for all requests

Are your customer requests scattered over several company computers? WebAsyst Help Desk stores all messages in a single database, allowing you to find any request quickly, and to view its processing history from any computer with Internet access.

Fully integrated with Shop-Script

If a customer has placed an order in your WebAsyst Shop-Script based online store, you will see the list of his/her purchases directly on the request-viewing page. All necessary information is immediately displayed, without leaving request page.

Customer online account

A specially designed personal web page for each customer. Using an online account, a customer can view all his/her requests and their current status, add a new request or browse received replies to previously sent requests, as well as cancel any currently open request.

Multi-user collaboration

Customer requests can be processed by a team of operators. We have developed convenient functions which allow you to forward and discuss requests, add comments, automatically assign operator on reopened request, etc.

Time-proven reliability

We use Help Desk ourselves! WebAsyst support team tracks and processes email requests from our customers on a 24/7 basis. This tool was developed over many years, allowing our team to give excellent service to thousands of customer requests each month.

Try it free of charge on our server or buy the software for unlimited use.

WebAsyst Help Desk allows you to easily organize efficient communication with your customers. The application works equally well for processing requests from customers of a private online store and for providing consultations by a large company's support team.

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our WebAsyst Help Desk.

Learn more about all the important features of this new product!